CONFIDENTIALITY

Twisted Miss treat all of our customers information with total confidentiality (we do however reserve the right to disclose this information only due to the reasons below). All customer information is stored on a secure server and we fully comply with all applicable UK Data Protection and consumer legislation.

SHOPPING ONLINE

When you shop at www.twistedmiss.co.uk, you will be required to enter your information and we will collect this information from you such as your name, e-mail address, billing address, delivery address, telephone number and product selections. Your credit card or other payment information are taken by our payment processors Nochex and we never store any of this information. We may also collect information about your internet location (eg the URL you came from or IP address), the browser you use (e.g. Internet Explorer, Firefox etc), the different pages that you viewed on our website.

Our visitors should be aware that www.twistedmiss.co.uk is monitored regularly so that we can gather any information that may help us improve our website and the quality of our service in the future but his in no way compromises your confidentiality.

Twisted Miss confirms that any personal information provided and any user information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner’s Office. Your personal information will only be used for the following:

  • Order Processing
  • To serve website content to you
  • Website Administration
  • Notification of products or Special Offers (If you consent)

You agree that you have no objections to us contacting you for any of the above reasons whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

ORDERING

When you order with Twisted Miss you will create a shopping account online and you will be asked if you would like to receive information from Twisted Miss via our Newsletter. If you do not wish to receive our newsletter, please ensure that you tick the appropriate boxes as you complete the registration process. Our Newsletter has an Unsubscribe button that is activated immediately once clicked. You can contact Twisted Miss at any time by calling 0800 411 8877 or via email at info@twistedmiss.co.uk.

Your Personal Information will NEVER be released to any individual or organisation outside of Twisted Miss for any reason. We do not pass on our customers information EVER.

You should however be aware that if Twisted Miss is requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and /or user information, we are entitled do so.

COOKIES

Twisted Miss uses Cookies in order to keep track of your shopping session. This helps to personalise your shopping experience and is required for you to retrieve your shopping basket at any time. If for any reason you do not accept Cookies then unfortunately you will be unable to shop on our website. Please see our COOKIES page for more information.

PACKAGING

We always ensure that orders are packaged in the most discreet manner possible. All orders are sent in plain packaging. We use either plain jiffy envelopes or plain boxes and there is no indication as to the nature of your purchase. There will be a small return address label on the outside of the box which will not have our company name on.

CONTACT US

If you should need to contact us in writing then please send mail to:

Twisted Miss
16A Long Drive
Meadway
Berkhamsted
Herts
HP4 2PN