Frequently Asked

Questions

We have been selling adult products online since 2005. In that time we have been inundated with questions from customers, both old and new. Below are a selection of the most frequently asked questions and hopefully this will help put your mind at rest with any doubts that you may have about buying from us. We also have a fantastic Advice Centre that will answer some of your more specific questions.

FAQs

Is there a minimum spend?

We do not have a minimum order value at Twisted Miss. You can spend as little or as much as you like. Orders under £30 are subject to a delivery charge of £4.95

What shows on my bank or card statement?

All Credit and Debit Card payments processed through our card processor, for your total confidentiality our company name Alban Trading Ltd will appear on your card statement. There will be no indication as to the nature of your purchase.

Am I guaranteed total discretion and confidentiality?

We treat our customers orders or enquiries with total discretion at all times. All adult products purchased at www.twistedmiss.co.uk are dispatched in plain packaging with no indication as to the contents of your order.

How do I know your website is secure?

You will see our SSL is up to date by the appearance of the padlock in the address bar of your browser. This indicates that you are browsing or shopping on a secure website. We have no access to your credit card details after your order is placed, please see our security page for further details.

When will I receive my order?

All products that show on our website are in stock and reasy for immediate dispatch. We do not use a backorder system, so once payment has been received your item will be prepared for dispatch. Please see our Delivery page for further information.

Can I track my order online?

You will receive an email from us confirming when your order has been dispatched. The email will contain your unique tracking reference number and full details of how you can track your order on the Royal Mail website.

After Sale FAQs

What if I am out when my order delivery is attempted?

If you are not home or there is nobody to sign for your parcel at the address provided for delivery then the courier will either leave the parcel in a safe place or attempt delivery the following day. If they cannot leave your order in a safe place then they will post a card through your door or mailbox with instructiions on what to do next. If it is sent to your local delivery office, then they will keep it for 10 days before they return it to us, giving you plenty of time to make suitable arrangements.

What happens if I receive a faulty product?

Please report any faulty products to us within 24 hours of receipt of your order and return it to us. Once we have received the product we will send a replacement out for you. Please see our Returns Policy for further information.

What happens if the product I ordered is unsuitable?

We understand that purchasing a product online may not always live up to your expectations. A 7 day satisfaction guarantee is provided with all products. If for any reason you are not completely satisfied with your purchase please return it to us within 7 days of receipt. We will exchange it for an alternative product or refund you in full. Please see our Returns Policy for further information.

Will I receive any other material in the post?

Absolutely not! We do not send our customers any material via the post after an order has been placed. We respect your privacy. All special offers can be found on our website on a regular basis. We will send emails to those customers that have asked to receive our newsletter.

Will you pass my details on to any third parties?

We do not release any of our customers personal details to any other individual or organisation. Your details are always safe with us. Please see our Security page for further info.