FREQUENTLY ASKED QUESTIONS – FAQ’S

IS THERE A MINIMUM SPEND?

We do not have a minimum order value at Twisted Miss. You can spend as little or as much as you like. Orders under £30 are subject to a delivery charge of £2.95

WHAT SHOWS ON MY CARD STATEMENT?

All Credit and Debit Card payments will be processed through Nochex and for your total confidentiality the name Nochex will appear on your card statement. There will be no indication as to the nature of your purchase.

AM I GUARANTEED TOTAL DISCRETION AND CONFIDENTIALITY?

Twisted Miss treat our customers orders or enquiries with total discretion at all times. All adult products purchased at www.twisted-miss.co.uk are dispatched in plain packaging with no indication as to the contents of your order.

HOW DO I KNOW YOUR WEBSITE IS SECURE?

You will see the Comodo SSL Certificate logo in the bottom right hand corner of our website at all times and when entering the payment area will see a gold padlock on the bottom right or top right of your Web browser. This indicates that you are in the secure area of our website. Twisted Miss has no access to your credit card details after your order is placed, please see our security page for further details.

WHEN SHOULD I EXPECT TO RECEIVE MY ORDER?

All products at Twisted Miss that are in stock will be able to be purchased by clicking on the pink Add To Basket icon. If an item is out of stock this icon will be replaced by a grey Out Of Stock icon. We do not use a backorder system, so once payment has been received your item will be prepared for dispatch. Please see our Delivery page for further information.

CAN I TRACK MY ORDER ONLINE?

You will receive an email from us confirming when your order has been dispatched. The email will contain your unique tracking reference number and full details of how you can track your order on the Royal Mail website.

WHAT HAPPENS IF I RECEIVE A FAULTY PRODUCT?

Please report any faulty products to us within 3 days of receipt of your order and return it to us. Once we have received the product we will send a replacement out for you. Please see our Returns Policy for further information.

WHAT HAPPENS IF MY PRODUCT IS UNSUITABLE?

At Twisted Miss we understand that purchasing a product online may not always live up to your expectations. A 14 day satisfaction guarantee is provided with all products. If for any reason you are not completely satisfied with your purchase please return it to us within 14 days of receipt. We will exchange it for an alternative product or refund you in full. Please see our Returns Policy for further information.

WILL I RECEIVE ANY OTHER MATERIAL IN THE POST?

We do not send our customers any material via the post after an order has been placed. We respect your privacy. All special offers can be found on our website on a regular basis. We will send emails to those customers that have asked to receive our newsletter.

WILL YOU PASS MY DETAILS TO ANYBODY ELSE?

Twisted Miss does not release any of our customers personal details to any other individual or organisation. Your details are always safe with us. Please see our Security page for further info.