All orders are shipped in plain Discreet Packaging with no indication as to the contents of your order. Packing documents are placed inside your package, not on the outside.
Customer Confidentiality is very important to us. Payments on your credit card statement will display as Nochex, giving no indication as to the nature of your purchase. Your Confidentiality is our highest priority.
If you place an order of £30 or more at www.twistedmiss.co.uk and are based in the United Kingdom then your order will be subject to No delivery charge
If you place an order of £40 or more at www.twistedmiss.co.uk then you will be offered a selection of Free Gifts to choose from no matter where you live!
With our Price Match Promise we will match the price that you have found but only on the condition that the product has been found on a UK based website, is in stock and ready for immediate dispatch on that website and is not an online auction website such as ebay.
HASSLE FREE RETURNS
Twisted Miss operates a hassle free returns policy. We don’t want our customers to be dissatisfied in any way and will do everything we can to ensure a pleasant shopping experience. Please see our Returns Policy for further information.
NO BACKORDER SYSTEM
All products shown on the Twisted Miss website are in stock and ready for immediate dispatch. We do not operate a back order system. If a product is in stock then the Add To Basket icon will be clearly visible. This icon will become grey and say Out Of Stock if the product is not available.
ONLINE ORDER TRACKING
After you have placed your order you will be able track the progress of your order at any stage using the online tracking reference number supplied with the email sent to confirm dispatch.
Twisted Miss fully understands that when purchasing products online they may not be quite what you expected when they arrive. That is why we offer a 14 day exchange or refund guarantee. Please see our Returns Policy for full information.
We are always striving to be the best that we can be and welcome any feedback from our customers. We can only put things right if You tell us about them, so please let us know any of your thoughts, both positive and negative. In the unlikely event that any order you have placed has not met your expectations for any reason, then we want to know about it!